Refund Policy

Version 2026-11-11.

30-day money-back guarantee

Within 30 days of any payment you can ask for a full refund of that payment. You do not need to give a reason, and there are no fees or conditions.

How to ask

Write to info@ecomlune.com from the email of your account, or reply to the receipt from Paddle. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. The money returns to the card or account you paid with; your bank may need a few days to show it.

Free trial

The 14-day trial is free and needs no card, so there is nothing to pay or refund during the trial.

Cancelling

You can cancel your subscription any time in the dashboard under Plan, "Manage subscription". Cancelling stops future payments; the plan stays active until the end of the paid period. If you also want the last payment back, ask within 30 days of it as described above.

Consumers in the EU and UK

If you buy as a consumer, you also have the statutory right to withdraw within 14 days. Our 30-day guarantee already covers that period.

Your data

Cancelling or a refund does not delete your data. You can delete your account and all your data any time in the dashboard under Account.