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Terms of Service

Version 2026-11-11.

1. The Service

ecomlune ("the Service") takes the product feed of your online store, divides products into groups and prepares advertising images with a design for each group. It gives you a feed link that you add to your Meta catalog yourself. The Service does not need access to your ad account and does not change your campaigns.

2. Who provides it

The Service is provided by Anna Shulim (ecomlune), a sole trader registered in Spain, NIF Z0093196M, Zona Franca 27, 08038 Barcelona, Spain, email info@ecomlune.com ("we", "us").

3. Account

You must be at least 18 years old and use the Service for your business. Keep your password safe; you are responsible for what happens under your account. You accept these Terms, the Privacy Policy and the Refund Policy when you sign up and again before your first payment.

4. Free trial

New stores get a 14-day free trial without a card. The trial uses the conditions of the Growth plan. After the trial the designs keep working for 7 more days; then they switch off and your own photos return to your Meta catalog. We do not delete your data when designs switch off.

5. Plans and payment

  • Plans, prices and what each plan includes are shown on the pricing page and in the dashboard. Prices exclude VAT and other sales taxes.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
  • Subscriptions are billed monthly in advance and renew automatically until you cancel. Paddle adds the tax due in your country at checkout and sends you the invoice.
  • If you switch plans during a billing period, Paddle charges or credits the difference for the rest of that period.
  • You can cancel any time in the dashboard under Plan, "Manage subscription". After cancellation the plan stays active until the end of the paid period.
  • If a payment fails, Paddle tries again. The designs keep working for 7 days after the paid period; after that they switch off until the payment goes through.

6. Refunds

Within 30 days of any payment you can ask for a full refund of that payment, without giving a reason. Details are in the Refund Policy.

7. Your responsibilities

  • You have the rights to the photos, texts and brand marks in your feed and you may use them in advertising.
  • Prices, discounts and other product data in your feed are correct and lawful. The images show the data from your feed.
  • You sell lawful goods and follow Meta's advertising rules and the law of the countries where you advertise.
  • You do not attack, overload or misuse the Service, and you do not try to reach other customers' data.

8. What we do not promise

We do not promise a particular advertising result. Figures on our site about the effect of price, discount or other elements on images come from third-party market data and are not our results. Meta may change its rules or review products again after an image changes; this is outside our control. Backgrounds made with AI may be imperfect, so check designs before you use them.

9. Content

You keep the rights to your content. You allow us to process it only to provide the Service. Designs we generate from your product data are yours to use in your own advertising.

10. Availability

We work to keep the Service available, but it may be interrupted for maintenance or reasons outside our control. If the Service cannot produce an image, your own product photo stays in your catalog.

11. Liability

Nothing in these Terms limits liability that cannot be limited by law, including for intent or gross negligence. Beyond that, our total liability is limited to the amount you paid for the Service in the 12 months before the event that caused the claim, and we are not liable for lost profits or indirect damage.

12. Ending

You can stop using the Service and delete your account at any time in the dashboard. We may suspend or close an account that breaks these Terms or the law; where possible we will tell you first and give you time to fix it.

13. Changes

We may change these Terms. For important changes we will tell you in the dashboard or by email at least 14 days before they apply. If you do not agree, you can cancel before they apply.

14. Law and disputes

These Terms are governed by the laws of Spain. Any dispute will be resolved by the courts of Barcelona, Spain, unless mandatory law gives you the right to bring a claim in the courts of your own country.